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Arbitrator shall be divided equally between the parties. The parties agree

         that the Master  Arbitrator  shall be paid the customary fees for such

         arbitration services.
            §34.5 Procedures Applicable to Grievance Steps

            (a) Steps 1 and 2 shall be informal and the grievant and/or CSEA shall
         meet with the appropriate step representative for the purpose of discussing

         the grievance.
            (b)  No  transcript  is required  at  any step. However, either party may

         request that the review at Step 2 only be tape recorded at its expense and
         shall provide a copy of such tape recording to the other party.

            (c) Step 3 is intended primarily to be a review of the existing grievance
         file; provided, however,  that  additional exhibits  and  evidence may  be

         submitted in writing.
            (d) Any meeting required by this Article may be mutually waived.

            (e) All of the time limits contained in this Article may be extended by
         mutual agreement. Extensions shall be confirmed in writing by the party

         requesting them. Upon the failure of the State, or its representatives, to
         provide a decision within the  time limits provided  in  this Article,  the

         grievant or CSEA may appeal to the next step. Upon failure of the grievant,
         or the grievant’s representative, to file an appeal within the time limits

         provided in this Article, the grievance shall be deemed withdrawn.
            (f) A settlement of or an award upon a contract grievance may or may not

         be retroactive as the equities of each case demand, but in no event shall
         such a resolution be retroactive to a date earlier than thirty (30) days prior

         to the date the contract grievance was first presented in accordance with

         this Article, or the date the contract grievance occurred, whichever is the
         later date.
            (g)  A settlement of a contract grievance  at Steps 1 through  3 shall

         constitute precedent in other and future cases only if the Director of the

         Governor’s Office of Employee Relations and the  President  of CSEA
         agree, in writing, that such settlement shall have such effect.

            (h)  The State  shall supply in  writing, with  each copy of each step
         response, the name and address of the person to whom any appeal must be

         sent, and a statement of the applicable time limits for filing such an appeal.
            (i)  All contract grievances, appeals,  responses and demands for

         arbitration shall be submitted by registered or certified mail, return receipt


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