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representative within ten working days of receipt of the written statement

         or of the date when the written statement was due.

            (2) Requests must be submitted to the official who serves as the agency
         head’s designee at Step  2 of the grievance procedure. Employees of

         facilities must concurrently provide a copy of such request to the facility
         head.

            (3) Such requests shall specify why the employee believes the written
         reasons for the  denial are improper. The request must  explain how the

         employee believes his or her work can be reorganized or reassigned so that
         his or her participation in the VRWS program will not unduly interfere with

         the agency’s program operations.
            (4) The designee of the agency head shall review the appeal and make a

         determination within ten working days of receipt. The determination shall
         be sent to the employee and a copy shall be sent to the President of CSEA.

         The determination shall be based on the record, except that the agency
         head’s  designee may hold a meeting with  the employee and/or  the

         employee’s supervisors if the designee believes additional information or
         discussion is required to make a determination. If the employee believes

         that there are special circumstances that make a meeting appropriate, the
         employee may describe these circumstances in addition to providing the

         information specified in  paragraph 3 above, and  request that  a review
         meeting be held. The agency head’s designee shall consider such request

         in determining whether or not to hold a review meeting.
            (5) The determination of the agency head’s designee shall not be subject

         to further appeal.

            b. Facility-Wide or Agency-Wide Practices
            When CSEA alleges that an agency or a facility, or a sub-division thereof,
         has established a practice of routinely denying employee applications to

         participate, this matter shall be an appropriate subject for discussion in a

         labor/management committee  at the appropriate level.    Such
         labor/management discussions shall be held  in accordance with relevant

         provisions of the applicable negotiated agreement.
         13. Exceptions

            The restrictions and limitations contained in these Program Guidelines
         may be waived by the Governor’s Office of Employee Relations whenever

         that Office determines that strict adherence  to  the guidelines would be


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